Undisclosed Waiting Period & Delayed Theft Notification – Cartrack Complaint

I am disappointed with the service I received from Cartrack and feel compelled to share my experience.

Firstly, I was never informed of a 61-day waiting period when I activated my service. This was not disclosed at any stage during sign-up or installation. Such a critical condition should be clearly communicated upfront, as it directly impacts the effectiveness and value of the service.

Secondly, when my vehicle was ******, I only received a notification 51 minutes after the incident. This delay is unacceptable for a security and tracking service, where immediate alerts are crucial for recovery. This significantly reduced the chances of retrieving my vehicle.

I would like clear answers on the following:

Why was the 61-day waiting period not disclosed? What caused the 51-minute delay in alerting me? What steps will be taken to ensure this does not happen again?

This level of service and lack of transparency is deeply concerning. I expect urgent attention to this matter and a proper resolution.