Uncooperative, Inefficient, ****s, after 6 weeks still unable to resolve my account issues

Can't or are so *********** or unable to provide answers to my account queries. After six weeks, numerous telephone calls, WhatsApp and emails nobody gets back to you or if they do they are unable to solve the query and refer you to another department. Zak Calisto should be ashamed of the service that the organization he created in South Africa has become such a mess.!