Unauthorized Deductions & Unprofessional Service

Cartrack has been deducting random amounts from my bank account numerous times a month – and not even the agreed instalment amount. My vehicle was in an accident, and I no longer have it, yet I am being forced to pay a cancellation fee of R2,700 before they will terminate the contract.

I have tried to resolve this matter several times, but the service I have received has been appalling. The last consultant I spoke to was extremely rude and even shouted at me over the phone. This level of service is unacceptable and unprofessional.

What gives Cartrack the right to take unauthorized amounts from my account? A business should not be allowed to deduct random payments without consent, and to treat customers with such disrespect when they query it.

I am left feeling exploited, frustrated, and extremely disappointed. Cartrack needs to take accountability and resolve this issue immediately.