LM
Lu M

1 reviews | Active since Jun 2020

01 May 2024, 11:25

Unauthorized debits

This is a nonsense company, I joined them 2014 till 2024 when i cancelled with them. The unit wasn’t working since 2018 but they kept on debiting. Fine I cancel with them this year Feb but even now they still debit in my account even after I have called them Month to month I have to reverse while I cancelled with. Their consultants are very rude unwilling to stop the debit 😡😡 join them at your on risk. You have to call them every six months apparently to check whether the unit is still working or what while they debit every month

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Replies (2)
LM
Lu M's update01 May 2024, 11:51
Reviewer Update
CarTracker is a nonsense and bullies company, I joined them 2014 till 2024 (on which their contract it’s 3 years, after then you can cancel anytime) when i cancelled with them. The unit wasn’t working since 2018 but they kept on debiting money in my account. Fine I cancel with them this year Feb but even now they still debit in my account even after I have called them and cancelled. I reverse the debit order but they still debit like it’s a loan or I am still under contract with them.
Month to month I have to reverse while I cancelled with. Their consultants are very rude unwilling to stop the debit 😡😡 join them at your on risk. You have to call them every six months apparently to check whether the unit is still working or what while they debit every month.
I now don’t want anything to do with them but the problem they don’t stop debiting my account now they change dates 30/15/25/10 which is not the dates we have agreed upon! I feel harassed by them honestly and I call them with no assistance at all
Cartrack
Cartrack's reply01 May 2024, 20:36
Official
  Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team