LM
Lazzy M

1 reviews | Active since Sept 2015

07 Aug 2018, 13:32

Unauthorized debit order

I just received bank notification CARTRACK CTR*** -237.50 from my bank account. Why will you do that? Our arrangement was that you will debit R200 for 3 months for that call out fee, why did you change the terms of our arrangement without engaging me. If you don’t want my business anymore, just say so and I will move to other tracking companies. You know you debit on the 25th, and you did debit on the 25th of July. Why did you debit my account again on the 07th of August for the sum of R237.50 without my permission.

0
Replies (2)
Cartrack
Cartrack's reply07 Aug 2018, 13:36
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Best regards,

LM
Lazzy M's update13 Aug 2018, 12:02
Reviewer Update
I'm still waiting for the explanation