Unauthorized debit order

Unauthorized debit that cannot be reversed 1. Wrongly debited on the 11/12 August 2025 hence i signed for the 15the of each month which resulted to being charged -+R120 and no one accounted for it, only to be told they are sorry about that. 2. In September 2025 only to be told of the shortfall of R59 which was not comminuted and i joined in July 2025 and why was it that included which accrued to R374. 3. On the 13 January 2026 received a threat message instructing me to pay R374 before the 15 January 2026, which i exactly paid R375 on the 15the but to my surprised on the 16th they debited my account account without authorization. Meaning they debited authorized monthly premium and again debit R374 of the shortfall which that amount i have never authorized it, my money is not safe. A call for reversal was logged. When called to inquire why you debited my account without authorization this was their respond * was affected by the system error - which proves my money is not safe * the lady who assisted is the one who authorized it - who approved it at my bank * we are sorry about that - nothing they can help with * You money will be paid with 7-14 days - why have to wait till the 14 day because to took it unauthorized * submit proof of payment - why submit proof of payment because is a debit and how did you lodge reversal without POP. You can see the debit 4 lastly money that goes out and into your bank must charges who i must now be liable for all bank charges and they see nothing wrong with it