Unauthorized Debit from account

I stopped using Cartrack late 2023 after trading in my vehicle and believed my account was closed. To my shock, early May 2025, Cartrack debited my bank account without any prior authorisation.

I have contacted their support team, and each time they confirmed that my account reflects a credit for the amount debited. I've been told repeatedly that the refund will be processed within 5 to 7 business days, but it has been well beyond that timeframe, and I am still waiting.

To clarify the issue is not just about the money - it's about the principle. Cartrack took funds from someone who is no longer a client and to whom no services were rendered. This is highly ********* and borders on theft.