Unauthorized Debit and Incorrect Billing

I am writing to express my disappointment and frustration with the recent debits from my account. On September 16th, I noticed an unexpected debit of R850, which was supposed to be deducted on October 1st for a recover and reinstall of my tracking device. I had called your office on the same day (September 16th) to report the early debit and was assured that the amount would not be deducted again. However, today I discovered an additional debit of R820.10, for which I did not provide consent.

I am extremely dissatisfied with the handling of my account and the lack of adherence to the agreed-upon debit schedule. The repeated errors and lack of communication have caused unnecessary stress and financial inconvenience.

I request that you:

1. Investigate the incorrect debit dates and amounts. 2. Refund the unauthorized amount of R820.10. 3. Provide a detailed response regarding the actions you will take to resolve this issue. I look forward to a swift resolution.