Unauthorised debits despite cancellation in January and being told I still have to pay month to month subscription despite cancelling month to month contract.

If I could give a -0 I would. I’m seriously tired as I’ve been debited and complaining for multiple months , being told that after I cancelled my contract (which I asked before closing if all fees were up to date and they agreed) I’m being debited various amounts and being told that I need to pay a subscription which I cancelled a while ago and threatened that I will be put on the credit bureau. I’m exhausted. I’ve sent emails so many times and their statements don’t align with what they say. I am writing to formally dispute multiple debits processed on my account after I had already cancelled my month-to-month contract with Cartrack in January 2026.

According to my statement dated end of January 2026, my account reflected a closing balance of R218.09 owed. However, despite the cancellation, the following debits were still processed thereafter:

- 25 February 2026: R277.09 - 27 February 2026: R59.00 - 25 March 2026: R59.00 - 27 March 2026: R59.00

Additionally, there was a debit of R336.09 on 28 January 2026, which appears to have contributed to an incorrect balance.

These debits are concerning as my contract had already been cancelled, and I did not authorize any further charges beyond the outstanding balance of R218.09. I need: 1. Provide a full explanation for these charges 2. Confirm the effective date of cancellation on your system 3. Reverse and refund all unauthorized debits taken after cancellation 4. Provide a final statement reflecting the correct balance

I have attached my statement for your reference.

Please treat this matter as urgent. If this is not resolved promptly, I will have no choice but to escalate the matter further.

I look forward to your prompt response.

Below is the email that I’m still told to pay a subscription which I cancelled

Our ***

Date: 2026/04/20

Dear Customer, Thembeka Phumzile Radebe

This is an urgent notice from Cartrack, your monthly subscription was not received.

To ensure your vehicle remains protected and your service continues without interruption, make an urgent payment of R218,

Failure to make payment within the next 10 days will result to the following consequences.

1. Suspension of all system notifications 2. Restricted access to the Cartrack mobile application 3. Services will be suspended

To enter into a payment arrangement, kindly reach out to us on the contact options below.

Use the below payment option and forward the proof of payment:

EFT: Cartrack (Pty) Ltd. FNB

Branch: 254605 Account No: *** ***