NC
NICOLENE C

1 reviews | Active since Jun 2023

17 Jun 2025, 13:31

Unauthorised debits

If I could give zero stars here, I would. They have been debiting my account for years without authority. When I stopped the debit order, they suddenly demand payment incessantly, every day, 4 times a day. I requested proof of my contract, after going back and forth for weeks, the sent it to me only for me to not find a single clause in which I acquired their services through my dealership when purchasing my vehicle. I've engaged their Attorneys, who are just as bad/slow at giving feedback. Going in circles and they are still not able to provide me with proof of my liability, yet the demands persist - never giving s straight answer and always "escalating" my query. This establishment has the worst business model and administration I have ever seen. Ombud and legal action next because it's a matter of principle.

0
Replies (2)
Cartrack
Cartrack's reply17 Jun 2025, 13:49
Official
Good day Nicolene, Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.Kind regards,The Cartrack Team
NC
NICOLENE C's update27 Jun 2025, 08:58
Reviewer Update
It's no surprize that I still await feedback from literally ANYONE at Cartrack or their Attorneys regarding the requested proof of agreement and ANOTHER debit went off my account. I guess my concerns will again be escalated like they have been for months now.