TG
Terrence G
1 reviews | Active since Jan 2017
18 Sept 2024, 07:40
Unauthorised Debits
CarTrack started to debit me 2 months ago without informing me. This was after I cancelled my insurance in 2021 and have since sold the vehicle. All the call centre agents can do is offer to cancel the contract. After several attempts at emailing they state that the insurance has been paying for the last 3 years. Note that I cancelled with the insurance company in 2021 (they were charging for the tracker as part of the premium) and now I am being asked in 2024 to pay for CarTrack to track God knows who.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
18 Sept 2024, 07:52Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply18 Sept 2024, 07:52
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TG
Terrence G's updateReviewer Update
19 Sept 2024, 10:17I know that you like to call me during work hours, but I would like to be emailed so that I can take this up with the insurer.
TG
Terrence G's update19 Sept 2024, 10:17
Reviewer Update
I know that you like to call me during work hours, but I would like to be emailed so that I can take this up with the insurer.
TG
Terrence G's updateReviewer Update
27 Sept 2024, 07:49A big thank you to Lesley the Team Leader in CEO Escalations for understanding my issue and sorting it out. Unfortunately, his email went to the Spam folder and my reply is late. I did get another email on the same day asking for payment so was thinking that this is ongoing.
I am so glad that this issue is finally at an end. Lesley is the only one that assisted when told that I have not been using or paying for the service for the last 3 years.
I am so glad that this issue is finally at an end. Lesley is the only one that assisted when told that I have not been using or paying for the service for the last 3 years.
TG
Terrence G's update27 Sept 2024, 07:49
Reviewer Update
A big thank you to Lesley the Team Leader in CEO Escalations for understanding my issue and sorting it out. Unfortunately, his email went to the Spam folder and my reply is late. I did get another email on the same day asking for payment so was thinking that this is ongoing.
I am so glad that this issue is finally at an end. Lesley is the only one that assisted when told that I have not been using or paying for the service for the last 3 years.
I am so glad that this issue is finally at an end. Lesley is the only one that assisted when told that I have not been using or paying for the service for the last 3 years.