vC
vusi C
1 reviews | Active since Jul 2015
27 Sept 2025, 08:16
Unauthorised debits
Bad experience, on numerous occasions this service provider has been debiting my account with unauthorised debits causing me negative impact on my account I have told them on numerous occasions to change my debit dates by blatantly ignoring me
Helpful (0)
Replies (5)0
Replies (5)
Cartrack's replyOfficial
27 Sept 2025, 08:21Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply27 Sept 2025, 08:21
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
vC
vusi C's updateReviewer Update
27 Sept 2025, 08:23How will you investigate if you don’t have particulars of account holder and account details?
vC
vusi C's update27 Sept 2025, 08:23
Reviewer Update
How will you investigate if you don’t have particulars of account holder and account details?
vC
vusi C's updateReviewer Update
27 Sept 2025, 08:30I will await their response! As they have promised to contact me which they have failed to do so. As a result I’m considering escalating matter to ombudsman due to their lack of rectifying my account yet continued to process unauthorised debits. Also I have written communications which will back my case.
vC
vusi C's update27 Sept 2025, 08:30
Reviewer Update
I will await their response! As they have promised to contact me which they have failed to do so. As a result I’m considering escalating matter to ombudsman due to their lack of rectifying my account yet continued to process unauthorised debits. Also I have written communications which will back my case.
Cartrack's replyOfficial
27 Sept 2025, 08:32Noted and apologies for the inconvenience caused.
Cartrack's reply27 Sept 2025, 08:32
Official
Noted and apologies for the inconvenience caused.
vC
vusi C's updateReviewer Update
06 Oct 2025, 09:48I'm still debited and I queried this and there's no resolution. again another Debit went through on the 3rd which resulted in another reversal and a charge of R 150 and Today another debit went through for an amount R 380.90 that I have not authorised. your accounts department seem to not care nor regard clients requests.
vC
vusi C's update06 Oct 2025, 09:48
Reviewer Update
I'm still debited and I queried this and there's no resolution. again another Debit went through on the 3rd which resulted in another reversal and a charge of R 150 and Today another debit went through for an amount R 380.90 that I have not authorised. your accounts department seem to not care nor regard clients requests.