UNAUTHORISED DEBIT ORDERS

I made the unfortunate decision to take a tracking device with Cartrack, and the experience that followed has been unacceptable. Shortly after signing up, an agent contacted me about an add-on roadside assistance product. I initially told the agent that I did not need this service. However, he repeatedly assured me that I was automatically eligible for it as part of my package and that it was completely free. After confirming this several times, I agreed to have the roadside assistance activated on the understanding that it would not cost me anything. Soon after, debit orders began going off for this “free” add-on. I immediately requested cancellation, but my requests were continuously delayed and not actioned. After several follow-ups, I was then told I had to pay a cancellation fee. To prevent any further unauthorised debits, I asked for an invoice so I could settle the cancellation fee manually. This was also delayed. When I eventually received the invoice, I paid it and sent proof of payment. Despite this, I woke up to yet another debit order for the roadside assistance product that had already been cancelled, and for the cancellation fee which I had already paid. In effect, Cartrack debited me for a cancelled product and double charged me for the cancellation fee. When I called to query this, the agent I spoke to was dismissive and unhelpful. This entire process reflects misrepresentation by the sales agent, extremely poor service, and unauthorised debit orders that continued even after clear written communication and proof of payment. This experience has been highly disappointing and unacceptable.