YM
Yanga M
1 reviews | Active since Oct 2017
21 Aug 2025, 10:51
UNAUTHORISED DEBIT ORDER
My mother received a bill from your company, which she reversed and communicated via WhatsApp that she has no business dealings with you. Today, I contacted your call center, and the representative informed me that the only option available is to block your company from debiting her account, as she would not receive a follow-up call. I would like to understand why she must take the administrative step of blocking your company when she does not have any business relationship with you.
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Replies (3)
Cartrack's replyOfficial
21 Aug 2025, 11:21 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply21 Aug 2025, 11:21
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
YM
Yanga M's updateReviewer Update
03 Sept 2025, 11:57The issue remains unresolved, and following this message, you proceeded to initiate another debit. I have reached out to Mahmed Mohamed, who indicated that he was addressing the situation. In that communication, I also included Molantwa Nentshimbolimbo and Zandile April in the CC field. However, we have yet to receive a response from any of them, and the matter continues to be unresolved.
YM
Yanga M's update03 Sept 2025, 11:57
Reviewer Update
The issue remains unresolved, and following this message, you proceeded to initiate another debit. I have reached out to Mahmed Mohamed, who indicated that he was addressing the situation. In that communication, I also included Molantwa Nentshimbolimbo and Zandile April in the CC field. However, we have yet to receive a response from any of them, and the matter continues to be unresolved.
YM
Yanga M's updateReviewer Update
04 Nov 2025, 10:32A month later you still debiting our account, after you **** and said after 20days you would stop. Your company is a disgusting ****.
YM
Yanga M's update04 Nov 2025, 10:32
Reviewer Update
A month later you still debiting our account, after you **** and said after 20days you would stop. Your company is a disgusting ****.