unauthorised debit order.

Good morning

I need to cancel the exciting car track on one of vehicle that is registered on my name.

The car belonged to my wife, apparently when we purchased the car it already had a car track, and we were not advised when we register to install the device instantly the new device was installed on the car in my name. This information we only got when we wanted to remove the tracker from old car to the new one as the contract still exist. I then paid the R870 to remove and re-install to the new vehicle, then we learned the is no need as NNT and Cartrack already installed.

I contacted the customer care for cancellation, of which I learned the device is still on active contract, I need to pay cancellation fee of which it doesn't make sense to me.😡😡

my email are not responded to by the company, the continue debit me for device I am not using, even after deduction of R870 the device is not with me but I am expected to pay

Kind regards