NR
Nicola R

1 reviews | Active since Jul 2015

22 Mar 2022, 08:30

Unauthorised debit deduction and random debit dates

I have opted in for a debicheck last year to ensure payment of cartrack account. My debit date is the 26th and as per debicheck you can track it three days before the time. last month my debicheck went off on the 26th and on the 7th of March they attempted to deduct an unauthorised amount of R850 which i reversed . I get my child maintenance on the 20th. I have a R24 in my account and R1100 maintenance was paid. Car track took R1119 from my account. Now debicheck you track 3 days before deduction date!!!! This is against the law and against what i agreed . If i do not hear from you i will be taking this to my lawyer, i have seen your reviews and you do not respond. I will give u 7 days thereafter i will proceed with legal proceedings where i will formally lay a case of ***** against you.

0
Replies (3)
Cartrack
Cartrack's reply22 Mar 2022, 10:22
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team
NR
Nicola R's update22 Mar 2022, 10:29
Reviewer Update
I have spoken to Mavis in your account call centre who transferred me to her team leader Mr Tsepo Duba who wasrather unhelpful and his manager Ronal Mahlangu was not avaible to assist. Please revert back to me asap
NR
Nicola R's update22 Mar 2022, 11:20
Reviewer Update
I would appreciate if someone calls me back asap as my bank is unable to reverse the amount and needs a letter from cartrack to do so. please send it asap as like i said by the end of today i am laying a ***** charge against you and i will take every cent i have to take this matter to court