Unauthorised debit and relentless payment calls — deeply disappointing

In my experience, Cartrack has committed serious customer-service missteps. Despite sharing proof of payment on 2025/08/11 on a payment made on 2025/08/02, I was contacted seven times about a so-called “late payment.” Then an unauthorised additional debit was taken from my account on 2025/08/15. I alerted support, yet the burden remained on me to chase updates and repeat information I’d already provided.

This pattern suggests weak internal controls and poor coordination between billing and customer care. It wasted my time, created unnecessary stress, and undermined trust.

What I expect Cartrack to do immediately: • Stop all collection calls and correct my account record. • Refund the unauthorised debit and confirm the timeline in writing. • Provide a written apology and assurance this won’t recur.

Until Cartrack addresses these issues and demonstrates meaningful process fixes, I cannot recommend the service. If you’re a customer, monitor your statements closely and keep written records of every interaction.