Unauthorised Debit After NO COMMUNICATION - Cartrack ignoring customer

Thank you for your response, but this matter requires more than a generic acknowledgement.

This issue has been ongoing for some time, and I have already made multiple attempts to resolve it directly with Cartrack without success.

At this point, I need clear and specific feedback, not another delay.

Please provide:

A timeline for when this investigation will be completed
Written confirmation of who authorised the debit from my account
Proof of the agreement you are relying on for these debits
Clarification on why my request for written communication only continues to be ignored

I would also like confirmation that:

No further debits will be processed without my explicit written consent while this matter is under investigation

This has already escalated beyond a simple service issue, and I expect this to be treated with urgency.

I will await your detailed response.

Please note that a generic response without clear answers will only result in further escalation.

Update: Ongoing Issue – No Resolution, Only Repeated Script Responses
I am updating this complaint as the issue is still not resolved.
Despite the matter being escalated, I continue to receive repeated WhatsApp messages stating: “Good day, you are through to accounts, how can we assist you?”
This happens daily, with no acknowledgment of the existing case, no continuity, and no response to the actual issue.
This clearly shows:
No proper case management
No internal communication between departments
Continuous delays without resolution
I am still waiting for:
A full written explanation regarding the unauthorised debit
Account-specific proof and reconciliation
Confirmation of the final payment arrangement
At this point, the lack of response and repeated scripted messages are as concerning as the original issue itself.

I am updating this complaint again.

Cartrack has still not responded to my emails regarding this dispute. Instead, I have received 14 missed calls within 45 hours, despite clearly requesting that all communication be conducted in writing.

This is extremely concerning:

My request for written communication is being ignored
No answers are being provided
The matter is being avoided rather than resolved

This behaviour is unacceptable, especially given that this dispute involves an unauthorised debit and billing inconsistencies.

I am still waiting for a proper written response.

UPDATE: I am updating this complaint because the situation with Cartrack has continued to deteriorate despite multiple attempts from my side to resolve the matter professionally and in writing. Timeline summary:

• A payment arrangement was originally agreed upon after a missed payment
• Cartrack then processed debits that differed from the agreed arrangement
• I disputed and reversed an unauthorised debit
• Different Cartrack representatives later contradicted previous agreements
• Since then, I have repeatedly requested written clarification regarding:
  • the debit authorisation,
  • account reconciliation,
  • fees added,
  • and the valid payment arrangement

Despite this:

• My emails continue going unanswered
• I continue receiving repeated phone calls and automated payment pressure
• Multiple representatives contact me without properly reviewing previous communication
• Some agents refuse to identify themselves when asked

Within recent days alone, I have received numerous missed calls while still not receiving proper written answers to the actual dispute. For clarity: I am not refusing to pay valid outstanding amounts. I have already confirmed a payment date in writing. My issue is with:

• the handling of the account,
• conflicting arrangements,
• repeated debit pressure,
• and the continued failure to properly resolve the dispute in writing.

At this stage, I am now preparing to escalate the matter further through the appropriate consumer protection and banking channels if this conduct continues.

UPDATE – Matter Still Not Properly Resolved

I am updating this complaint again because despite months of ongoing communication, escalation, and repeated written requests, the core issues remain unresolved.

Since my previous complaint:

- The matter was eventually escalated internally within Cartrack
- The repeated automated calls were finally reduced only after I escalated the matter externally and lodged a formal consumer complaint
- I have now settled the remaining outstanding balance in full via EFT

However, despite payment now being fully settled, Cartrack still has not properly addressed the actual concerns raised throughout this dispute.

My unresolved concerns include:

- conflicting payment arrangements communicated by different representatives,
- disputed debit handling,
- contradictory communication from multiple departments,
- repeated collection pressure despite written engagement,
- and failure to provide proper written clarification regarding the authority and policy re**** upon for debit activity on my account.

Throughout this process:

- I repeatedly requested communication in writing only,
- I documented extensive call attempts and automated communication,
- and I attempted numerous times to resolve the matter professionally and directly with Cartrack.

Only after formal escalation and consumer complaint involvement did the communication handling suddenly improve and the excessive calls stop.

At this stage, the balance is no longer the issue.

The issue is accountability, transparency, and the handling of the matter itself.

I am still awaiting:

- proper written explanations,
- clarification regarding the debit handling and policy re**** upon,
- and a complete response to the formal concerns repeatedly raised.

The matter therefore remains under external review and follow-up through the relevant consumer and banking complaint channels until proper written clarification is provided.