Unauthorised debit

The debit that was supposed to go off on the 15th of September 2025, was debited on the 11th of September 2025 which was obviously an inconvenience on my side in terms of bank charges on returned debits. I called the customer care line and spoke to Bongelwa who seemed like she was sleeping or was not interested in my inquiry. I'm sitting with unpaid debit bank charges due to car-track system error and i only get a sorry from the consultant. Now i must suffer the financial losses due to the company's in-competencies. I'm definitely cancelling my contract with them.