1 reviews | Active since Apr 2018
UNAUTHERISED DEBIT ORDER
I bought my first car in 2018 and a colleague recommended Cartract to me.I called them for their services to install a tracking device on my car.The service was swift and i was happy by then of which i have never missed any payment. In 2019 I traded with my first car for another car and later phoned Cartract regarding the changes or cancellation. One of their consultant asked me to re use their services but i could not as my other car have a tracking device that was already paid. To cut my story short i called car track to cancel my contract i was told of the Cancellation fees of an amount of R1700.00. Isent an email to Cartract and make arrangement regarding the payments and the Lady by the name of Olivier was helpful and send me the below message saying De-re installation of the unit from your to your Kia to your other vehicle while the contract continue. The labour fee is R870.00 Change of ownership of the contract - contract being taken over by the 3rd party , the cost is R350.00.I wrote back to her with no response later i forwarded the email to customer service,on the 27/01/2019 my account was debited an amount of R1900.00 of which i did not authorise the debit order.This morning when i woke up and checked my messages an unauthorised debit order for an amount of R201.00 was processed on my account by Cartract.I was shocked to why they debit 201.00 instead of R455.00 based on the 30% i received from Cartract. I AM NOT HAPPY WITH HOW THEY ARE TEMPERING WITH MY ACCOUNT I HAVE CANCELLED MY CONTRACT AND WHY NOW THE IS A DEBIT ORDER OF 201.00. of WHICH I OWE THEM R455.00.If they are running a ****a shop were they can just access our accounts when ever they want.I will take this matter to my lawyers for ***** - an unauthorised debit order.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kindly note that i have paid the account in full today a debit order of R201.00 + 260.00 that i deposited today= R461.00( over paid with R6).I hope Cartrack will not debit my account again as reversing back the money apply extra charges .I hope this matter will be treated urgently.
Kind regards
Lerato Mogorosi
Kindly note that i have paid the account in full today a debit order of R201.00 + 260.00 that i deposited today= R461.00( over paid with R6).I hope Cartrack will not debit my account again as reversing back the money apply extra charges .I hope this matter will be treated urgently.
Kind regards
Lerato Mogorosi
