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charlotte M
1 reviews | Active since Feb 2011
25 Jul 2023, 08:59
Unathourised debit order
I have cancelled my contract last year November already with Cartrack but they keep on debiting my account and threatening me to take me to the lawyers for a contract that was cancelled already . Called Cartrack last year October to tell them am selling my car they must come to remove the device , they didn't come and in November I sold my car , called them o informed them where the car was sold they didn't bother to go and remove the devise , now am being harrased by their call center agents 10 tomes a day and I keep on telling them I don't have the card . They should have removed the devise when I informed them to. Am sick and tired of Cartrack service they don't know their job period !!!!!!!!!!!!!!!!!!
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Replies (2)
Cartrack's replyOfficial
25 Jul 2023, 13:10Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply25 Jul 2023, 13:10
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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charlotte M's updateReviewer Update
28 Jul 2023, 14:50Good day
Can someone please assist me with this nightmare am having , I was called on 25 July by Lindokuhle from client services and I was happy as he promised me that my contract have been send for cancelation however these an amount am still owing that's needed to be paid . was referred to accounts department and I spoke to a lady called Manthe not so sure of her name told her to take a debit order of what am owing on the account and I remember clearly she said its R244.53 .alright debit order In fact 3 debit orders went through with different amount and now they have a decency to send me an sms to say my debit order was returned with R20.79 I must pay to avoid legal action , I feel like crying because WOW this is harassment on a very high level I must say THE BADDEST SERVICE I'VE EVER HAD SINCE I WAS BORN
Can someone please assist me with this nightmare am having , I was called on 25 July by Lindokuhle from client services and I was happy as he promised me that my contract have been send for cancelation however these an amount am still owing that's needed to be paid . was referred to accounts department and I spoke to a lady called Manthe not so sure of her name told her to take a debit order of what am owing on the account and I remember clearly she said its R244.53 .alright debit order In fact 3 debit orders went through with different amount and now they have a decency to send me an sms to say my debit order was returned with R20.79 I must pay to avoid legal action , I feel like crying because WOW this is harassment on a very high level I must say THE BADDEST SERVICE I'VE EVER HAD SINCE I WAS BORN
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charlotte M's update28 Jul 2023, 14:50
Reviewer Update
Good day
Can someone please assist me with this nightmare am having , I was called on 25 July by Lindokuhle from client services and I was happy as he promised me that my contract have been send for cancelation however these an amount am still owing that's needed to be paid . was referred to accounts department and I spoke to a lady called Manthe not so sure of her name told her to take a debit order of what am owing on the account and I remember clearly she said its R244.53 .alright debit order In fact 3 debit orders went through with different amount and now they have a decency to send me an sms to say my debit order was returned with R20.79 I must pay to avoid legal action , I feel like crying because WOW this is harassment on a very high level I must say THE BADDEST SERVICE I'VE EVER HAD SINCE I WAS BORN
Can someone please assist me with this nightmare am having , I was called on 25 July by Lindokuhle from client services and I was happy as he promised me that my contract have been send for cancelation however these an amount am still owing that's needed to be paid . was referred to accounts department and I spoke to a lady called Manthe not so sure of her name told her to take a debit order of what am owing on the account and I remember clearly she said its R244.53 .alright debit order In fact 3 debit orders went through with different amount and now they have a decency to send me an sms to say my debit order was returned with R20.79 I must pay to avoid legal action , I feel like crying because WOW this is harassment on a very high level I must say THE BADDEST SERVICE I'VE EVER HAD SINCE I WAS BORN