1 reviews | Active since Mar 2026
Unacceptable Service & Wasted Time – Unfulfilled Fitment Appointment
I am deeply disappointed with Cartrack’s severe lack of communication and customer service regarding a simple camera fitment and address update.
Since Tuesday, I have been trying to reschedule the fitment of my multivision camera. After delays, an appointment was finally confirmed for today at 10:00 AM. I specifically rearranged my schedule and ensured my vehicle was available for this time slot.
When no one arrived, I called *** to check on the status, only to be told that the assigned technician wasn't qualified to install the package I purchased. To make matters worse, no one bothered to notify me beforehand that the appointment was canceled or that there was an issue.
I cannot keep altering my plans around Cartrack’s operational breakdowns. I expect immediate management contact today to send a qualified technician and get this installation finalized without further delay.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Follow-up Call: The next agent told me my personal details—including my ID and phone number—have suddenly vanished from your system, despite being an active client for over a year.
Zero Answers: Instead of telling me when a qualified technician will arrive, the agent tried to pass me off to customer care.
I do not need an "investigation"—I need a technician at my car today.
My availability today:
Until 4:00 PM: Available at my current location.
4:00 PM – 6:00 PM: Available at home (same local area).
If Cartrack fails to complete this today, the vehicle will be in Bedfordview from next week, where my sister will sign for the multivision camera fitment.
I expect an immediate phone call from a manager with a concrete technician arrival time today.
Follow-up Call: The next agent told me my personal details—including my ID and phone number—have suddenly vanished from your system, despite being an active client for over a year.
Zero Answers: Instead of telling me when a qualified technician will arrive, the agent tried to pass me off to customer care.
I do not need an "investigation"—I need a technician at my car today.
My availability today:
Until 4:00 PM: Available at my current location.
4:00 PM – 6:00 PM: Available at home (same local area).
If Cartrack fails to complete this today, the vehicle will be in Bedfordview from next week, where my sister will sign for the multivision camera fitment.
I expect an immediate phone call from a manager with a concrete technician arrival time today.