Unacceptable service of cartrack company

I sold my car and asked them to de install the current device. I had to pay around 800rand for that to happen. I still had to pay each month even though I did not use the device and that's understandable as I agreed to that.

My wife bought a new car and I wanted them to install my device that iv been paying for into her new car. I phoned and they took all my wifes car details and told me I will receive a sms and email on a date scheduled that a technician will come and install..never received a sms or email and a week later I phoned again,yet after saying all calls are recorded, evidence is there they asked the same Information again and again I would receive a sms and email on a date when technician will come and Install, I again never received anything,

This has been going on for 2 months yet iv paid the 2 months the full amount of subscription

Now on Wednesday 23 April 2024 I phoned them and asked now when will the device be installed, gain they asked all the information and again they said I will receive a sms and email and again I didn't receive any sms or email..I phoned that same day about 5 times, yet they then again told me I will receive a sms and email on they will coke,but this time they told me it will be installed at 3pm on Friday,that's today the 25th April 2025.

It's now 16h49 and no one has arrived iv wasted about 200 rand of airtime and phoned then so many times today and they can't even find their technician that was supposed to come today at 3pm

Yet they keep putting me on hold and I have to keep buying airtime to stay online because I am on hold

I phoned again and again and this time I wanted to talk to the supervisor and they keep saying the supervisor is on a different call,they will phone me back and they took my number, and still no one is phoning me and yet I still have to pay for this unacceptable service

This is so not right as my wife have been waiting and put under emotional stress as she drives a lot and is in fear that her car might be ****** as it can happen to anyone, now I'm paying for a device that's not being installed yet my wifes car is at risk

This needs to be attended and sorted as I feel I will not pay for the 2 months as I have wasted so much money already on phoning and phoning and nothing is happening

I'm sorry but if this is not serious I the eyes of the cartrack company then they truly have no pride in the name and they do not know how to handle the staff as the staff also laughs when u phone because they already know who you are as I have phone so many times

It's a joke to them

I have the names of everyone who I have phoned also recordings of each call

Cartrack sort this situation out quickly with respect I am sure u guys want to keep a good name for yourself and what is the golden rule

Customers always comes first yet I have to stay polite and kind and gentle,but it's a laughing situation

If you want proof il give it and I promise 100% il share it with every platform possible. Do the right thing and own up to the .mistakes of staff