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JZ
Jasmine Z

1 reviews | Active since Oct 2023

09 Oct 2023, 09:03

Unacceptable Service

Unexeptable Service I am appalled at the shocking service recieved by the company admin and Management staff.

After hours holding on for assistance being transfered back and forth using personal airtime, every staff member has different information on their system.

Technician advised the Device was removed and faulty a new Device was required. Come Monday Morning the device has not been removed. Yet car Track want to charge me for a new fitting without actual confirmation of the old Device being faulty ? My calls are dropped client services are impatient yet I am the customer paying for a service. I've been a client over 6 years with no disputes on my payments. Your Customer care staff advised me of this and provided I would not pay because of my good record. Since this Company has been taken over by anew CEO this is the kind of service you get.

0
Replies (4)
Cartrack
Cartrack's reply09 Oct 2023, 09:35
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
 The Cartrack Team 
JZ
Jasmine Z's update09 Oct 2023, 10:32
Reviewer Update
It's interesting how you get a response to a dispute but takes you 6 days to do an actual Job. I've been waiting for a feedback call since Saturday it's always we will get back to you
Cartrack
Cartrack's reply09 Oct 2023, 10:39
Official
Good day,

We do sincerely apologize for any frustration caused in getting the required assistance and please be assured that the matter will be resolved accordingly.

Cartrack Team
JZ
Jasmine Z's update09 Oct 2023, 11:43
Reviewer Update
Please get Management to assist. Your scheduled department aren't sure of what they're doing. The Device needs to be removed not a new Device installed into the old Car. Again also advise why I should pay for the new clients Tracker Device ???