Unacceptable Service

Very poor customer service from Cartrack South Africa. I have installed a tracker on my new car when I purchased car and tracker went offline within the first year of installation as on my app it wasn’t tracking my car. I eventually went to Cartrack office in Tygervalley Cape Town to report this and get support since I am paying for service monthly. They connected me with a call center agent who told me that because I didn’t come in within that year to report the issue even though they can see on their systems when last tracker was online which was still within the 1 year warranty period. They told me I had to pay extra monthly so that going forward I will have the repair on tracker. So I agree to this and I was I advised that I will be contacted by scheduling team to book repair for tracker. This was 2nd week in January when I went to log the complaint for the tracker repairs and after that no one contacted me and month end January Cartrack deducted their premiums together with the new amount they charging for the servicing of tracker but still no appointment was made. I contacted Cartrack on what’s app and after being ignored on numerous times I was given a date of 06/02/2025 which I agreed to and accepted. Later that same day I received another message from Cartrack saying appointment date has changed to 20/02/2025 which I accepted even though I wasn’t happy of the date changing and the inconvenience of not having an active tracker in car. Today 11/02/2025 I received a call from Cartrack advising me that the initial technician that my appointment has been booked with is no longer available and appointment date has now changed to 21/03/2025 which is totally unacceptable as I now have to go without an active tracker for over 3 months but am still paying monthly premiums.