Unacceptable poor performance (Failure to Deliver)

I have been with cartrack since Nov 2019 and it was recommended to me by Outsurance. When I decided to trade in the my old car in Jan 2020 that I had registered with cartrack, I encountered difficulty. I have been calling the scheduling department and the call centre since 16 January 2020 requesting a de-installation and a reinstallation for the new vehicle. It is rather disappointing to advise that to date the reinstallation on my new vehicle has not been done, so it can be said that I am driving around with a car that does not have a tracking device but I am paying for a device that is not in my car every month.

What is worse is that I keep getting calls from your accounts department advising that my account is in arrears of R870. I advised the accounts department to place it on record that I will not pay that amount until cartrack fulfils their duties and delivers on their service. But somehow cartrack deducted the R870 this month without my consent and without the services having been rendered by cartrack.

Cartrack is not consumer cantered and has bad quality service, it is my first and last time working with cartrack and I will NEVER EVER recommend this company to anyone.

If I do not get a response to my query and action taken, I will take this matter to the Ombudsman and terminate my contract with immediate effect. Honestly I can not pay for something I do not have possession of.

This is unacceptable poor performance by Cartrack.