Unacceptable customer service

I called cartrack today to test my tracker and to enquire about my car recovery warranty.

After testing the tracker, I requested to be put through to a department that will be able to assist me with my recovery warranty. The lady I spoke to put me through, I was holding for a while and I was transferred back to the lady that i asked to transfer me , she put me through to the department that assists with recovery warranty again and after holding for a while again i went back to her.

This kind of service experience is unacceptable and if my car is ****** what is going to happen.

This people want us to call their contact centres for assistance and when we call we get this kind of service.

Am still not assisted and I don't know whether I have a recovery warranty on my other car or not.

It was my second time calling to inquiry about the recovery warranty. The lady I spoke to last time she informed me that she will send a request for me to renew my contract so that I can have the recovery warranty, currently my car is on a month to month contract and it doesn't have the recovery warranty.