Unable to cancel my contract

I have been trying to cancel my contract since June 2022 when I sold my car. I have been phoning the call centre every month since then. Unfortunately, Cartrack has no knowledge of this.

On 2 Dec I contacted them again. This time an agent did something right which triggered the cancellation. But suddenly, I got an email stating that my account is in arrears & cannot be closed. Not sure how this is possible as it's a set amount debited every month. After multiple fights with call centre agents, I eventually settled the arrears mid December. I sent multiple emails regarding this to the accounts department, with zero response.

On 1 January I checked my bank statement & guess what, a debit order went off again...

Why & how is this so difficult?

I'm now asking nicely, please close my account. Today! I am going to make this a legal matter. I've paid you more than R1300 since I made the first call for absolutely nothing.