Unable to activate carwatch

Unable to activate carwatch - after more than a month of complaining and informing Cartrack of the issue that we are unable to activate carwatch - it keeps on saying "ignition on" - we still do not have any positive feedback or even an attempt from them to sort this out!! When I asked a consultant in their call centre she said that it is a network problem, when I then asked her so if the network is an issue and they ***** my car you wont even know it, she just said yes. I am at my wits end with this issue - it is really concerning that I need to pay for zero service! Maybe someone (competent) from Cartrack can make contact and restore my faith in the company?????