Un happy client

Item: Cartrack
Rating: 1
Author: suzan M

On the 7th of October cartrack debited R185 but there was no enough funds on my account, they called me on the 12th of October I told the lady that I will transfer the money so that they can debit. Again on the very same day they went into my account twice I had to pay FNB R250 for their mistake. Now again they debited R185 which is the monthly premium again they debited R50 for what I don't know.... I'm not happy with their service.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

09 Dec 2020, 09:17

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Cartrack's reply09 Dec 2020, 09:17

Official

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

suzan M's updateReviewer Update

11 Jan 2021, 13:28

Yoh cartrack!! Last month I sent Sally Moeketsi my bank statements as she requested and told me that you won't debit for January, February and March. There was some multiple transactions cartrack made in one day, those transactions caused me unnecessary bank charges.
Please if possible try to listen to the tapes since everything is recorded. Now again I'm going to pay bank charges because of you guys? Hai I don't know what to say anymore.

suzan M's update11 Jan 2021, 13:28

Reviewer Update