Un authorized debits

I joined Cartrack about a week ago, i explained to the agent on the call that i will not join if i have to take a debit order in December as i have a lot on my plane this month and she confirmed on a recorded line that my first debit order of R159 will be on the 15th of January 2021. On the 15th December i get not one but to debit orders (R103 & R159). When i call to find out why this is so the agent says they will get back to me on friday 18th after listening to the recording. Till today the 22nd no response from them, i call get the rudest agent by the name of Carmen, basically tells me we will get back to you when we get back to you. Disappointed not only on you digging in my account and taking money i did not give you permission to take but only how this matter is handled. Countless times on social media they kept saying someone will call me but nothing , Very disappointing.