*****ULENT DEBIT ORDER AND REFUND OWING

SUBJECT: URGENT: *****ULENT DEBIT ORDER - IMMEDIATE REFUND DEMANDED - [Tamzin-Lee Petersen] - [Account PETE02324]

To CarTrack Management and Billing Department,

I am writing to formally lodge a complaint regarding the unauthorized and *****ulent deduction of R1 355.20 from my account on 1 May 2026. This debit occurred after I had already paid the agreed cancellation fee of R870.00.

Please note the following, which I have documented: 1. No Consent: I have the names of every consultant I spoke to last week. At no point during those recorded conversations did I provide authorization for a debit of R1 355.20. 2. Incompetence & Misleading Info: Despite paying the initial amount, your consultants continuously sent incorrect email correspondence regarding the remaining R485.20 balance, preventing me from settling the account through my own channels. 3. ******* Deduction: Deducting funds without consent constitutes a breach of the Consumer Protection Act (CPA) and is considered *****ulent activity.

Demands: • I demand an immediate refund of the incorrectly deducted amount of R870. • I demand written confirmation that my contract is terminated and that my account is settled in full. • I instruct CarTrack to cease all further debit orders against my account immediately.

Should I not receive confirmation of the refund within 24 hours, I will escalate this matter to the National Consumer Commission (NCC), the Ombudsman, and log a formal ***** case with my bank to permanently reverse the transaction.

I expect a prompt resolution.