*****ulent activity by Cartrack

I joined Cartrack for their services and specifically requested a panic button. They agreed to provide it, but after installation, they failed to deliver the panic button. When I called to ask why, I was told that they no longer provide panic button devices.

As a result, I requested to cancel the policy, asked for a full refund of my premiums, and requested that the installation be removed from my car. They refused.

The complaint was escalated, but instead of resolving the issue, they went against my claims. I then requested the call recording as proof, but they sent me a recording of an elderly woman with a Xhosa accent who had given them my personal details.

I wrote an email to open a case against them, but I am not receiving any help. Please, I need assistance in holding this company accountable. They shared my personal information with someone else and ****d a call recording.