SC
Sharon C

1 reviews | Active since Jun 2023

03 Mar 2025, 08:52

Trying to get me to activate an additional feature, with a consequential cost, but not telling me

I've just had a dashcam activated. The agent phones me to tell me all is good she "just wants me to check that my call out is activated" and I must "just click on the plus sign". I do this and then for some reason ask if there's a cost. She says yes, R55 per month. NOT ONCE DID SHE OFFER UP THIS INFORMATION. The way Car Track go about increasing their monthly fees to clients is *********. I'm not impressed!!!!!!!!!!!!!!!!

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Replies (1)
Cartrack
Cartrack's reply03 Mar 2025, 09:17
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team