Trying for almost 2 weeks to get tracker installed was supposed to happen this morning at 8 my daughter arranged with work that she will be late but no one showed

Trying for almost 2 weeks to get tracker installed was supposed to happen this morning at 8 my daughter arranged with work that she will be late but no one showed. Called and had to confirm all my details again promised they will call my daughted and tec will be there by 12:00 still no call and still no tracker.