triple debit and premium to high

I have had ups and downs with car track but this one takes the cake. I was triple debited for 1 month still no correction was done. Who must pay all those bank charges? Then was told my premium is R359 monthly which is absurd for a tracking unit as per the sales call the lady advised that premium is R195 so I need clarity on why its so high and still none of their consultants can give you an answer always dodging the questions and only answer what they feel like. the service sucks and nobody knows what they are doing but quick to tell you your account is in arrears when it is fully paid up.