Trip Report

After Contacting the call center numerus times to get a trip report from my tracking unit that was removed from my old car before I sold it they still cant assist me , I was promised when I made the arrangements to do the deinstallation and the reinstallation that I would have full access to my old logbook data witch is not the case and now I have to waste my airtime on a daily basis just to get my last trip report and they are unable to send this to me . Who is going to cover my cost to company is Cartrack cant provide me with the logbook data