K
Koko

1 reviews | Active since Oct 2024

20 Aug 2025, 11:50

Travel log issues

I asked them to send me the travel log of my previous car, which they did; however, the odometer reading was not accurate. However, they told me to edit it myself. I'm paying for the travel log to be accurate; now they want to make it my job. They also send their terms and conditions to protect themselves; however, I expect the readings to be accurate. this is screenshot of their response after weeks of calling and waiting for the log

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Replies (1)
Cartrack
Cartrack's reply20 Aug 2025, 13:03
Official
 Good day,
 
 Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
 Kind regards
 The Cartrack Team