Trash service from Cartrack for installing a faulty tracker on my vehicle

I had a tracker installed on my vehicle last year September, two weeks ago i removed my batter for the car and i was surprised why i did not received any notification if the battery is removed, I called in immediately and i was directed to control room, I asked why i did not received a notification and she then told me she doesn't know and it looks like the tracker is not working and when i asked since when she told me she doesn't know as well, I got irritated and asked to be transferred to customer service, the lady on customer service said the tracker only worked less than 10days after being installed so meaning its faulty. - My question is, if i did not remove the batter for some other reason i would have continue paying for something that is not working. - Does it mean Cartrack does not have a monitoring device for all the faulty installed trackers, or this is a way to **** us. I was surprised how quick cartrack picked up that i did not pay since i decided to reverse my money that i have been paying for nothing but it took more that 6months to pick up that the tracker is not working on my car.