LM
Lungelo M

1 reviews | Active since Nov 2020

19 Apr 2023, 09:57

trash service

pathetic is an understatement to describe this company. I called in for a tracker i think in 2021 and the whole process of applying was done over the phone. we have recently sold the car and i called in to get the tracker canceled then i was told about a 2000 rand cancelation fee cause the contract was for 2years, so because i do not recall ever being told such or agreeing to that i required a recording since all their calls are recorded but till today I have never received the recording but they continued debit my account which I started reversing cause I was not gonna pay for something that I did not agree too. what is worse is that even after we sold the car which was sold to a person who stays in Cape town , I had never received any call from cartrack asking why the car is in Capetown cause this was even before I called in to ask for the tracker to be cancel. I would never advice anyone to go to cartrack unless you dont car for your vehicle

0
Replies (2)
Cartrack
Cartrack's reply19 Apr 2023, 10:06
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
LM
Lungelo M's update19 Apr 2023, 11:22
Reviewer Update
soon i hope cause now i am getting messages from lawyers you transferred my account to