Trash service

Worst experience of my life. For the past 2 months I've been trying to get my unit from a car I traded in to my current vehicle. Current vehicle has a tracking device from previous owner. I'm told that they must do a forced cancelation and it's been 2 months and I've submitted my Natis documents. A Makhosana lady is in charge of all of this process and she's always not available. I call in every single week 3 times a week. And because of them I'm not covered for theft ... and they want to make me pay a cancelation fee but none of this is my fault