Transmission service required

I am extremely disappointed by the way Cartrack has handled my vehicle damage dispute.

The problems with my vehicle arose shortly after a Cartrack tracking device was installed in August 2025. What should have been a straightforward investigation turned into months of delays, repeated follow-ups, legal costs, stress, and inconvenience.

Cartrack initially dealt with the matter as a gearbox ECU issue and, after the matter was escalated to MIOSA, agreed to pay for the gearbox ECU repairs. Now, many months later, Cartrack has presented a different explanation, claiming that a gearbox oil leak discovered in December 2025 was the true cause of the failure and that it bears no responsibility.

I find this position difficult to understand. If Cartrack was confident from the beginning that the issue had absolutely nothing to do with its installation, why did it agree to pay for the ECU repairs after the matter was escalated? It appears that the explanation has changed over time while I have been left carrying the financial burden.

What is particularly concerning is that Cartrack has taken from August 2025 until now to reach this position. Throughout this period I have been forced to pursue the matter through attorneys and external dispute resolution channels to obtain answers.

Cartrack is now offering to pay only 50% of the damages, approximately R15,533.78, as a full and final settlement while continuing to deny liability. To me, this raises serious questions about the consistency of its investigation and the fairness of its handling of consumer complaints.

I am sharing this experience because consumers deserve transparency, accountability, and timely resolutions. No customer should have to spend months fighting for answers while the explanation for a dispute continues to evolve.

I remain willing to consider any evidence that objectively supports Cartrack's position, but after nearly a year of delays and changing explanations, I do not believe this matter has been handled fairly.

Prospective customers should be aware of my experience and make their own informed decision before entrusting their vehicle to Cartrack.