Tracking? What tracking?

Lying seems to be in order for the day. I had a unit fitted yesterday in my vehicle in the morning hours. After the technician was done he said i will get my login details in an hours time and then all is done. He then left. So i took it in good faith and 2 hours later tried looking for my car on their mobile app and it showed the car in the vehicle list but when i selected my car it said location can not be found. The tech then returned 5pm to fix the issues and asked us to drive the car for 3 to 4km so it can pick up location. I drove it the following morning and was still not working. How can they lie about something that is supposed to protect you as consumers assets against loss and they dont even do quality checks or double check with the customer. This was also my 2nd run in with them as a previos time i also had issues and just let it slide. I think they need to get their act together