Tracking Unit Not Working - CAR TRACK failing to FIX it

Hi,

I am incredibly disappointed at the level of incompetence from CAR TRACK.

I have not been able to track my car since the 21st of August 2019. I made a call to car track 26th of August, informing them of the faulty tracking unit, the consulted informed me that she will inform the technician to contact me to make an appointment, this has not been done till today. Today I call CAR TRACK AGAIN!! hoping to get an appointment asap. I have been on a call for over 30 MUNITES! being transferred from pillar to post and no assistance at all.

You need to understand that I have a trusted car track's tracking unit to help me track my car, and for me to be able to see where my car is at all times! Your tracking unit is now faulty, and your customer service team is not of any help in assigning a technician to me!

CAN MY TRACKING UNIT BE FIXED IN THE NEXT 24 HOURS. If you can't please cancel my contract and do not expect me to pay anything cause you can't provide the only thing your business exists for.