Tracking Unit

I had recently purchased a car from a dealership and thus when I was trying to get a tracking unit with CarTrack, we realised the old owners devise was still active. I have called for the past four weeks being thrown around without no actual assistance. I had requested that is it possible to get it removed or if the client could be called so as to transfer ownership but Cartrack does not take any of their clients seriously and even when the CS team promises to call they never do, you have to keep calling and repeating your story a million times. It would be great if they actually realised how important it is to get back to clients or assist them. I am so unhappy, I have 4 tickets on email which have never even been updated, your CS team is so clueless and ***********.

The following were the tickets I sent because I tried calling again. I just wish someone could actually help me as this is very important and my insurance needs it done.

[Ticket#***] [Ticket#***] [Ticket#***]

I have sent other emails still no help, I spoke to Tshepo today and he promised to call me back but thats always a lie because no one ever calls back and they dont even put notes.