Tracking unit

Pathetic service ever, thinking that installing tracking units will give me peace of mind but in essence it’s giving opposite. I sent first email on the 25/10/2022 and on the 26/10/2022 I received automated response with reference (***) and stated that I’ll be contacted within 24hours but until today 31/10/2022 I haven’t receive any call. Again on the 30 I sent another email, reference (***) yet I haven’t receive any call, tracking unit in my car is giving inaccurate information in terms of locations and I don’t even receive alerts or calls whenever I enter high risk areas. These guys are so fast in taking their monthly debit payments but service rendering sucks, this unit need to be fixed or updated so it can give accurate information. Now my car is parked at home (where is usually park overnight) but tracking unit says it’s parked 5 kms away from home which is totally wrong information.