Tracking Issues.

I recently installed a Cartrack device on my vehicle and the app provided keeps logging me out and it is very slow. Today, I drove back home from work then after parking the vehicle, I opened the app to activate “car watch” but to my surprise, the vehicles location was incorrect, it showed the vehicle is still near my workplace and that the ignition is on whilst the car is parked and ignition is off. I called customer care to check if they can atleast pick up the right location so I can be at ease but NOO they also picked up the wrong location. How can one trust that their vehicle is safe guarded when your system also doesn’t update the correct locations. I would understand if it was only an app error but learning that Cartrack is also picking up a wrong location is alarming. I monitored the app to see if it would update and it showed the car is driving but the car is parked at my premises. This is very disappointing and worrying given that this is my first vehicle.