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Zodwa N
1 reviews | Active since Apr 2011
02 Jul 2023, 19:07
Tracking device not working
I have been with car track for years. I called on Friday evening to test my unit, spoke to Thabiso. I was told that they need to send a technician as my unit is not responding. Please cancel my service and refund the money debited for July as I was billed for something that is not working.
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Replies (2)
Cartrack's replyOfficial
03 Jul 2023, 10:13Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply03 Jul 2023, 10:13
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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Zodwa N's updateReviewer Update
03 Jul 2023, 15:55Thank you I was contacted by Nicole however the matter is still not resolved.
Nicole advised me that the unit is reporting, she then transferred the call to client service (Agent- Ontiretse). The lady told me that I must pay 350.00 to upgrade my package, I requested to cancel because I don't have that money, also the unit reports sometimes it doesn't report. She said I will still be debited on the 25th of July even if I cancel. when I asked to speak to a supervisor she blind transferred the call to another agent who also couldn't explain why are they going to debit me in July if I cancel now. From my understanding I am billed in advance if they debit on the 25/07/2023 I will be billed for August. I have been with car track for 4years and this is the service i am getting.
Nicole advised me that the unit is reporting, she then transferred the call to client service (Agent- Ontiretse). The lady told me that I must pay 350.00 to upgrade my package, I requested to cancel because I don't have that money, also the unit reports sometimes it doesn't report. She said I will still be debited on the 25th of July even if I cancel. when I asked to speak to a supervisor she blind transferred the call to another agent who also couldn't explain why are they going to debit me in July if I cancel now. From my understanding I am billed in advance if they debit on the 25/07/2023 I will be billed for August. I have been with car track for 4years and this is the service i am getting.
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Zodwa N's update03 Jul 2023, 15:55
Reviewer Update
Thank you I was contacted by Nicole however the matter is still not resolved.
Nicole advised me that the unit is reporting, she then transferred the call to client service (Agent- Ontiretse). The lady told me that I must pay 350.00 to upgrade my package, I requested to cancel because I don't have that money, also the unit reports sometimes it doesn't report. She said I will still be debited on the 25th of July even if I cancel. when I asked to speak to a supervisor she blind transferred the call to another agent who also couldn't explain why are they going to debit me in July if I cancel now. From my understanding I am billed in advance if they debit on the 25/07/2023 I will be billed for August. I have been with car track for 4years and this is the service i am getting.
Nicole advised me that the unit is reporting, she then transferred the call to client service (Agent- Ontiretse). The lady told me that I must pay 350.00 to upgrade my package, I requested to cancel because I don't have that money, also the unit reports sometimes it doesn't report. She said I will still be debited on the 25th of July even if I cancel. when I asked to speak to a supervisor she blind transferred the call to another agent who also couldn't explain why are they going to debit me in July if I cancel now. From my understanding I am billed in advance if they debit on the 25/07/2023 I will be billed for August. I have been with car track for 4years and this is the service i am getting.