WL
Werner L
1 reviews | Active since Aug 2009
25 Aug 2020, 10:09
Tracking device draining my car battery, even though I am no longer a customer!
After being stuck in a pointless Cartrack contract for two years I was finally able to terminate my involvement with them this month. Since then, no-one from their "Repairs Department" has bothered to contact me to arrange for the removal of their tracking device from my vehicle, despite my having tried to arrange this twice before. My "call in very important to them" for about 5 minutes, before their IVR hangs up on me. As a result of this, their device keeps draining my car battery and I keep having to ask my insurer to come jumpstart my car!
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Replies (2)
Cartrack's replyOfficial
25 Aug 2020, 10:21Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply25 Aug 2020, 10:21
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
WL
Werner L's updateReviewer Update
26 Aug 2020, 17:29As usual, no-one from Cartrack bothered to contact me despite the Cartrack call center supervisor having promised to "escalate this matter to Management". Honestly, I think the time has come for me to speak to an attorney, to claim damages.
WL
Werner L's update26 Aug 2020, 17:29
Reviewer Update
As usual, no-one from Cartrack bothered to contact me despite the Cartrack call center supervisor having promised to "escalate this matter to Management". Honestly, I think the time has come for me to speak to an attorney, to claim damages.