Tracking device

I just took a contract with Cartrack as it was a requirement on my car insurance but since the 29th of June 2019 they have not contacted for installation, I called them on their Free State branch number the phone is being picked up, even called the insurance(MIWay) they tried putting me through but still there was no answer, now I’m stuck with their contract but with no tracking device on my car, already I’m gonna be charged pro rata fees but my car is still not covered for theft and hijack since I don’t have a tracking device on my cat